The Web hosting is one of the basic blocks of any web presence. Any website, application, blog, file, video, slide or for that matter needs a web presence on any web hosting provider. The more reliable the web hosting provider is the better experience any webmaster will be able to provide to its users. But do all the webmasters get their dreams fulfilled when it comes into web hosting or do they run into issues that encroach on their time, effort, money, website user experience and ultimately ditch them down the drain of failure. What are such negative customer review areas which a webmaster should not avoid before going for any kind of web hosting? Here in this post we touch upon some of these
Negative Customer Review Areas You Should Not Avoid:
1. Billing and refund issues:
All web hosts provide extraordinary promises that look too good to be true and an average or novice person who wants to start a website falls into the trap which is laid often by the promises of low costs and other freebies. There are two main areas in this domain that disappoint a customer one is overcharging on the amount that was promised. For example they promise you a $1.99 per month service but charge you a full $50 odd bucks on your credit card saying that the terms said that if you pay this much amount you get the discount payment of $1.99. Here is a nightmare one customer faced on the issue of double charging:
I signed up yesterday and I had some billing issues because I got charged for extras that I didn’t want, called customer service and they promised to get it fixed within 24 hours, which is understandable, but this morning I woke up to check my bank account and not only has my billing issue not resolved, I was charged twice for my hosting! I immediately talked to their billing and I was told that my issue will be resolved in 2 hours, so I waited and checked my account history on their site and not only has my issue not been resolved but they were planning to charge me again next year with the same issue. I just canceled with them and is expecting a full refund, and they promised me a confirmation email and I never got it, so I am worried that they will simply cancel my account without giving me the full refund they promised.
The second problem in this domain is the refund policy. Try asking for a refund from these cheaters who are maligning the entire web hosting industry and you will be lured into an endless maze of automated telephone response, ticketing systems, request for documents and what more the only thing that you will be kept endlessly is to get your money back. So do keep in mind the refund policy of any such web host and if you find it too good maybe you are being lured into a trap.
2. Software Compatibility and Technical Issues:
Let us accept the fact that if we are going to buy a web hosting from any provider, there are two possibilities either we are just starting up or we are dissatisfied with our current host and want to change it. There can be numerous reasons for this but one of the main reason is the technical support that most service providers give, which is beyond the reach of any general person who is not technically oriented. Asking ve through and figure out the solution for yourself. These kinds of terminologies like setting up the FTP, Cpanel, Plesk , Fantastico Mysql, User permissions all seem Greek to a newbie and frightens him to the core. So unless you find a web host which has a very friendly technical support, ticketing system with a predefined resolving time, a good and easy to understand knowledgebase, good collection of video tutorials which explain everything to you in simple visuals and a strong community that is always there to help – avoid that host at all costs.
3. Overpromising And Underdelivering:
This is a problem that pretty much covers everything that any service be it web hosting or insurance service has to offer. The package and offerings are full of promises that seem that it is the best thing that you are going to have in your life. For example in the case of popular web hosting website you will find such things as:
- 24/7 Tech Support
- Email, Ticket System
- Online community Forum
- Online Knowledge base & FAQ’s
- Free SSL Secure Server (uses our certificates)
- Custom SSL Secure Server – (requires an SSL certificate)
- Merchant Accounts
- Money Back Guarantee
- Instant Setup
- Daily data backups
- Custom control Panel
- Domain Name Registration – $12.95/year
- FREE Assistance with Domain Name Setup/Transfer
- FREE Site Transfer from Previous Provider
- Host Your Own Domain Name – (International Domains Allowed)
- Daily Downloadable Backups
- URL Redirection Capability
- 24/7 FTP Access w/ Session control
- MS FrontPage Extensions
- Web-Based File Manager
- Cron Jobs
- Password Protect Directories
- Custom Error Pages
- Free DNS Management (MX records, Cname, etc)
- Free Perl Module Installations
- Custom MIME Types
- Full Private CGI-Bin Access
- Spam Filtering
- Multiple types (POP3, IMAP, SMTP)
- Unlimited Email Aliases/Forwarding
- Unlimited Email Autoresponders
- Unlimited Mailing Lists
- Web-Based Email Access
These promises on every front page of a web hosting provider or a variant of this can be found and if you search reviews about these services the first thing that you will find out that most of these things are just premises around which the service will be provided. There is no such thing as 99.99% uptime, even the best of the best hosting providers cannot guarantee. Try accessing the 24/7 live customer support if your hosting company is at one end of the globe and you are situated at the other end, chances are good that you will be greeted by a bot and asked to submit your problem and a support ticket will be assigned — where is the live thing?
Other major factor is the technical support, its not that we have any grudge against the technical guys but explaining a technical problem to a technically challenged guys has its own ups and downs and therefore most of the web hosting companies keep a technical knowledge base which is mapped to some keywords so that any person can get the needed data which might help him resolve the problem on his own. So expecting what all is being promised will be delivered is expecting too much. Reading reviews and getting services from the host which best suits your requirements is the best option to go with.
Web hosting is you can’t survive with if you want to have a web presence there are numerous in fact 1000′s of hosting providers which provide services of shared hosting, VPS hosting and dedicated servers not to mention allied services like domain purchase and other services.
There is quite a lot of confusion among website owners on the question of whether to buy the domain name from the same hosting provider so that they do not occur other costs such as domain transfer and other allied costs, So it is better to always double check such issues and if possible have a list of questions and chat with their customer support executive over them. This way you can have all your answers and their transcripts so that in future you are able to get back to it when something fishy arrives and do always get the best deal on your web hosting.