In case you don’t know what online reputation management is and you have a bad status on the internet, then you must find out more about it. ORM is a method used by companies that received negative reviews on the internet. The purpose is to optimize the pages in a certain way so that the positive aspects will come first on a search engine results list, while the negative aspects will have lower rankings. There have been numerous cases when people were not very satisfied with the services of certain companies and they shared their opinion on different blogs and forums. The more those forums and blogs were accessed, the better their rankings on the search engine’s result list. However, those negative aspects may be a thing of the past and companies might want to erase that bad review. Online reputation management is the ideal solution and its purpose is to create a more positive environment.
Online Reputation Management Techniques
If you are interested in learning more about ORM and promote your business despite its bad reviews, then you should take into consideration the following techniques. First of all, you should know that ORM is very similar to SEO even though their goals are very different.
Creating New Content
One of the techniques shared by both is creating new content that will promote the company online. That content will be placed on forums, blogs and also on social networks, so that a big number of potential customers will be able to see it. Existing positive content should also be promoted in order to prove that the company was not bad from the beginning and there was a period when many customers were actually satisfied.
Make Use Of Social Profiles
You should also build social profiles and pages and even create personal domain names. You will be able to convince people of your reliability by chatting on social networks and sharing different content that will strengthen your good reputation. In case you want to be more aggressive and regain your positive status faster, then you should try to ask site managers to remove any negative content they have on you. Even though most of them will not agree since there is a freedom of speech, others will decide that the negative content against you is not relevant for their forum or blog and will happily accept your request.
Response to Criticism
There are also certain proactive techniques that can build your reputation. If your main activity is selling products and numerous customers are criticizing you for not displaying the true features and capabilities of the items, then you could respond them immediately and even offer them free products. You could also try to post as a customer on review sites and online forums in order create a positive image of product.
All these techniques are efficient as long as you create quality content and you try to get in touch with the public.
A Few Tips on How to Prevent a Bad Reputation
The best way to make your business thrive is not earn a bad reputation. This is very logical and required if you want to succeed. Although it is good to know that online reputation management exists, if you are aiming high, you will have to be careful with what you say or do. For instance, if you want to use your website as a business page, you must not post personal information. Potential customers might not understand why your post on what you ate last night is on a page with electrical drillers. You need to keep it professional and try to attract more visitors as much as possible.
Additionally, even though you are allowed to comment and respond to other people reviews, it does not mean that you can act like a regular customer. You need to show respect and prove that you really know what you are talking about. You must come up with evidence to support your testimonies in case you are trying to explain something to a client, and never argue with them. You must not forget that your sales depend on their opinion of you and their reviews can be read by many other online visitors.
Another good way to avoid creating a bad reputation is always to respond to customers’ questions. You must not ignore them and provide them with the necessary information.
All in all, online reputation management is the ideal way to get rid of the negative status and create a fresh, new brand that will attract new customers.
This is a guest post by Jean, an online entrepreneur and writer who helps online merchants improve their internet reputations through savvy social networking and daily online monitoring. She has written and published various articles on the subject and has consulted for various businesses, especially on the topic of the management of online reputation disasters.
Image Credit @www.inceva.com